Your online store needs more than just good products to convert visitors into customers. Our expert-led eCommerce UX audit services in London help you find what’s not working and fix it fast. Get clear, actionable insights to improve user experience, boost conversions, and grow your sales.
Running an eCommerce store without understanding user behavior is like selling with your eyes closed. A UX audit helps uncover what’s stopping visitors from buying and gives you a clear path to improve.
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Certain elements on your site may be stopping users from buying. Our UX audit helps find and fix issues like confusing CTAs, broken forms, or poor product information.
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If users struggle to find what they need, they leave. We identify pain points in your store's journey and suggest fixes to make the experience smoother and quicker.
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Many eCommerce sites look great on desktop but fail on mobile. We check your mobile layout, speed, and usability to make sure mobile shoppers can browse and buy with ease.
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User habits change fast. Old checkout steps or search patterns might be costing you sales. We review your current flows and help modernise them to match user expectations.
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Struggling with high drop-offs or low conversions? Our London-based UI/UX audit services help eCommerce brands spot what’s going wrong and share practical fixes that drive better engagement and sales.
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Your checkout process should be quick and clear. Our team finds issues causing drop-offs and helps you streamline steps, reduce friction, and improve completion rates for higher conversion.
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If users can’t find products fast, they won’t buy. We review menus, filters, and search features to ensure smooth navigation and better product visibility across your online store.
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Many users shop on mobile first. Our audit checks mobile speed, layout, and interactions to make sure your store performs well and delivers a smooth experience on all devices.
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Design should guide users naturally. We review your layout, fonts, and call-to-action placements to ensure the right elements grab attention and guide shoppers towards making a purchase.
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Your site should be usable by everyone. We test for accessibility issues and ensure compliance with standards so your store works well for all users, including those with impairments.
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Our audit includes heatmap and scrollmap data to show how users interact with your site. We spot patterns, drop-offs, and ignored areas to help improve layout and engagement.
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Tenet compares your eCommerce experience with top industry competitors. We highlight what others are doing better and help you close the gap with practical improvements across UX and design.
eCommerce UX is not one-size-fits-all. Every individual business model comes with unique user journeys, design needs, and platform challenges. Being a leading eCommerce UX design agency in London, we tailor our audits to fit your business type and growth stage.
Here are the types of eCommerce models we work with:
Our eCommerce audits have helped clients across the UK improve their conversion rates by up to 500%. Make Tenet your trusted partner in building a seamless shopping experience that keeps users coming back.
Our growth journey as a experience design company has bagged a few reputed accolades as well.
We use Hotjar for heatmaps, GA4 for behavioral data, Crazy Egg for scroll tracking, Clarity for session replays, and WAVE for accessibility checks. Then, we map everything into Figma and good old Excel files - for clear, actionable UX recommendations.
Hotjar
GA4
Crazy Egg
Clarity
WAVE
Figma
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Client Satisfaction
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With over 200 successful UX audits completed for leading UK and global brands like DoorDash, Pizza Hut, Coca-Cola, Protest Sportswear, and Roche, Tenet is trusted by businesses that take user experience seriously.
Most brands say the same thing: “We’re getting traffic, but people just aren’t buying.” Our four-step audit process focuses on that gap between visits and conversions.
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Floor 24, The Shard, 32 London Bridge St, London SE1 9SG, United Kingdom
Office timings - Mon-Fri : 10:00 AM - 05:30 PM
We’d love to hear about your brand, your visions, current challenges, even if you’re not sure what your next step is.
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