eCommerce UX Audit Services In London, UK

DTC brands, mid-sized retailers, subscription-based businesses, online marketplaces, enterprise eCommerce platforms, and more. These are the businesses that benefit most from a UX audit. At Tenet, we’ve worked with mid-sized retailers scaling on Shopify Plus, fast-moving DTC brands, and enterprise marketplaces with hundreds of SKUs. No matter the size, most teams hit the same wall: traffic’s coming in (sometimes not), but the store isn’t converting. Our focused UX audit helps you see what users struggle with and what’s stopping them from buying.

We ensure accessibility in our audits by running each page through tools like WAVE and Axe DevTools to surface issues like poor color contrast, missing alt text, or broken keyboard navigation. Then, we review your store against WCAG 2.1 AA standards. We've seen brands increase retention and trust by making their sites more usable for everyone. Accessibility is baked into our audit process and not tacked on at the end.

Most of our eCommerce UX audits take 10 to 20 business days. Smaller DTC stores with fewer templates usually wrap faster if you're focused on core journeys like homepage, PDP, and checkout. Multi-region sites, marketplaces, or custom builds take longer, depending on how many user flows, screens, and devices we review. If you need extras like usability testing or heatmap analysis, we’ll scope that in. You’ll get a clear timeline before we begin – and we stick to it. Need a custom timeline? Contact us or check out our CRO audit services to see how this fits your growth plan.

Yes, we do. We audit mobile as a priority, not an afterthought. Most stores lose conversions because their mobile flow doesn't make it easy for users. The Tenet team reviews tap targets, thumb zones, page speed, scroll depth, and device-responsive behavior. We use real session data to test how users shop and their attention spans. Mobile UX is often where sales are won or quietly lost.

We analyze user behaviour using tools like Hotjar, GA4, and Microsoft Clarity to track real user behaviour across your store. Our team studies session replays, click maps, funnel drop-offs, and scroll activity to spot patterns where users hesitate, abandon, or do not return. From product discovery to checkout, we use that insight to recommend design fixes that guide (not guess) their next move. Fill out an inquiry form to get started now.