Global
Traffic is probably not the real reason you're not making sales - conversion is. With 200+ audits done and $1.54B in sales generated, Tenet helps brands fix what’s dragging sales down. Let's plug the leaks and turn your drop-offs into checkouts.
When sales dip, most brands blame traffic. But the truth is, UX often kills conversions quietly. Here’s why a UX design audit isn’t really optional anymore:
01
Your product pages might load fast, but visitors bounce if they don’t know what to do next. A UX audit identifies conversion-blockers, even the ones your analytics tools don’t clearly show.
02
A confusing experience turns intent into abandonment. If users hesitate at checkout or struggle with navigation, they leave. A UX audit uncovers where they’re dropping off and why - so you can fix it before they scroll away.
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We test your store’s mobile journey on real devices, assessing thumb reach, tap zones, and speed to ensure your mobile experience sells, not stalls, on every screen.
04
What worked last year might already be out of style. We stress-test your current setup, strip out legacy issues, and bring the journey up to modern buyer standards.
Our Ratings
Sales depend on a blend of the right traffic and on what happens after the click. As a leading eCommerce UX audit agency, we help eCommerce brands uncover hidden UX issues that frustrate users, delay purchases, and quietly kill conversions.
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When your add-to-cart numbers are great but revenue doesn’t match that, we review your checkout like a real customer would (from shipping clicks to payment errors) and use real session replays to fix what’s silently pushing people away. Friction down, completions up!
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If finding a product takes more than a few clicks, you lose the sale. We evaluate navigation patterns, filters, and search logic using GA4 and other tools to make product discovery fast, intuitive, and conversion-focused.
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We audit how your store responds in real-world conditions, from low bandwidth to mid-tier devices, and even one-handed use. We review mobile-first layouts, micro-interactions, tap accuracy, and load behavior.
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Where CTAs appear is half the battle - what surrounds them matters just as much. We study eye flow, scroll depth, and click zones to guide design tweaks that get noticed.
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We go beyond WCAG checklists to test screen reader compatibility, contrast ratios, and keyboard navigation, ensuring your store is inclusive and conversion-ready for all users.
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Gut instinct is never a UX strategy. We use Hotjar and Crazy Egg to track what people hover on, what they skip, and where they stall so we can back every fix with real user behavior, not hunch work.
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Where do you stand in the market? We find out with competitive benchmarking, comparing your UX flow, features, and friction points against direct competitors and category leaders so you can keep up and stand out.
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Struggling with missing or bad reviews and ratings? We evaluate how trust is displayed site-wide, from product pages to checkout. Then we recommend placement, style, and visibility changes that make shoppers feel safe clicking “Buy now.”
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Do you have an e-commerce size guide or wishlist? Based on what your audience actually needs to convert, we will audit key tools that support decision-making, like product comparison, save-for-later, or fit assistants.
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We review the fine print features that close (or kill) sales: clear shipping info, return policies, refund language, and delivery estimates. If they’re missing or hard to find, consumer trust will be hard.
No two stores sell or run the same way. But most struggle with the same user experience issues. That’s why our audits aren’t cookie-cutter. Each step of the audit aligns with your business model, your users’ needs, and how your brand defines success.
Our eCommerce UX audits typically range from £1,000 to £5,000+, depending on how deep the analysis goes and what you need audited. We don’t believe in one-size-fits-all pricing or vague proposals. Instead, you get a clear scope, honest rates, and zero surprises.
Here’s what can affect the cost:
There are no hidden costs or surprises. We’ll walk you through everything before the audit starts, so you know exactly what you’re paying for.
Our growth journey as a experience design company has bagged a few reputed accolades as well.
They truly understood our vision for ASDAV. They helped us create a seamless new brand identity and digital space that makes it easier for students and professionals to explore our programs. Their attention to detail and strategic approach made a real difference
Jasmine
Founder, Asian School of Design & Applied Vastu
They completely changed the way our customers shop online. The new website and app feel so seamless—it’s like they just get what we needed!
Asmaa Alobaid
Founder, AnglesKw
They helped us craft a digital experience that truly reflects our brand—seamless, stylish, and performance-driven. Our customers now engage with our products more effortlessly than ever
Naimish
Founder, Pazazz
Tenet has been our go-to partner for almost everything digital. From brand strategy & UX research to development, marketing, & much more. We’ve had a wonderful experience with the team.
Danish Rahman
Marketing Officer, M42
We have many agencies in our partner network, but Tenet holds a special place for us. They've been with us for years, and they really know how to service well and deliver results that we're looking for.
Shruti Joshi
Senior Marketing Manager, Gartner
I've headed Oligvy and I've worked with many renowned agencies, but I am always eager to work with young and impactful agencies. Tenet (formerly KodeGlobe) is the right choice for us.
Derek O'Brien
Member of Parliament, Indian Govt. Ex Creative Head, Ogilvy
Their articulation of the process and their understanding of what we wanted was way ahead of what we were imagining.
Darryn Hurme
Product Head
As a first-time app developer, I had no experience in building apps, but Tenet made the process seamless. Their UI/UX work was fantastic, and they guided me every step of the way. I now have a great iOS and Android app—highly recommended!
Sajil Shah
Founder, Strongr
Their work brought our AI vision to life with a bold new identity and seamless digital experience. The transformation strengthened our global presence and made our innovation more accessible than ever.
Nitish Kumar
Founder, Algo Engineers
They transformed our platform into a seamless experience. The new website makes property searches effortless, helping our users find homes faster while improving engagement for us!
Cassian Rhoades
Senior Marketing Manager, Trulia
Their style of communication and empathy towards our requirements were amazing!
Seraphina Vale
Marketing Officer, Lazada
They're more than developers—true product solution specialists. As a UI/UX design agency, they revamped our website, improving UX and boosting call-to-action rates. Their expertise and seamless communication made the process effortless
Daniel Reynolds
Head of Product Development, Spiltwise
Their mobile app development streamlined our logistics, making reporting effortless. Clear communication and proactive execution made the process smooth and efficient.
Alex Carter
Product Specialist, Coca-Cola
Tenet’s UX audit gave us insights we hadn’t considered. The redesign made shopping smoother for customers and improved our operations. A truly valuable partnership.
Mithila Chirawawala
Founder, Mybabybabbles
We use Hotjar for heatmaps, GA4 for behavioral data, Crazy Egg for scroll tracking, Clarity for session replays, and WAVE for accessibility checks. Then, we map everything into Figma and good old Excel files - for clear, actionable UX recommendations.
Hotjar
GA4
Crazy Egg
Clarity
WAVE
Figma
Impact Delivered
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Solutions Delivered
for our clients & partners
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People Impacted
through our solutions
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Countries Catered
for our global clientele
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Client Satisfaction
through verified reviews
Over 200+ brands in 15+ countries trust us to improve customer experiences. With a 95 % repeat client rate, our audits go beyond just reports. We audit to give you a real conversion playbook.
Most brands say the same thing: “We’re getting traffic, but people just aren’t buying.” Our four-step audit process focuses on that gap between visits and conversions.
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Featured Clients
Our clients trust us with their success. Explore a curation of featured clients that believe in our impact.
Explore other works
Digital Transformation, Website Development, & Digital Experience Management for G42 Healthcare, a leading healthcare giant in the UAE.
Product Development & Strategy for Strongr, a leading fitness startup in India.
Brand Strategy, Identity, and Website Transformation for IROS, a leading healthcare giant in the UAE.
Brand Strategy, Identity, Website Design, and GTM Enablement for ASDAV.
Product Development & Digital Transformation for AcePlus, India's leading soft skill education platform for young learners.
Product Development, Ecommerce Enablement and Digital Transformation for Angles, Kuwait's leading lifestyle store.
Floor 24, The Shard, 32 London Bridge St, London SE1 9SG, United Kingdom
Office timings - Mon-Fri : 10:00 AM - 05:30 PM
We’d love to hear about your brand, your visions, current challenges, even if you’re not sure what your next step is.
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