header-logo
Global
imageimage
Home
Services
eCommerce UX Audit Services In London, UK

eCommerce UX Audit Services In London, UK

Increase Conversions with Our eCommerce UX Audit Services

Your online store needs more than just good products to convert visitors into customers. Our expert-led eCommerce UX audit services in London help you find what’s not working and fix it fast. Get clear, actionable insights to improve user experience, boost conversions, and grow your sales.

Why Should eCommerce Stores Invest in a UX Audit?

Running an eCommerce store without understanding user behavior is like selling with your eyes closed. A UX audit helps uncover what’s stopping visitors from buying and gives you a clear path to improve.

01

Conversion Blockers

Certain elements on your site may be stopping users from buying. Our UX audit helps find and fix issues like confusing CTAs, broken forms, or poor product information.

02

User Friction

If users struggle to find what they need, they leave. We identify pain points in your store's journey and suggest fixes to make the experience smoother and quicker.

03

Mobile Gaps

Many eCommerce sites look great on desktop but fail on mobile. We check your mobile layout, speed, and usability to make sure mobile shoppers can browse and buy with ease.

04

Outdated Flows

User habits change fast. Old checkout steps or search patterns might be costing you sales. We review your current flows and help modernise them to match user expectations.

Our Ratings

Company Logo
Company Logo
Company Logo
Company Logo

Our eCommerce UI/UX Audit Services In London, UK

Struggling with high drop-offs or low conversions? Our London-based UI/UX audit services help eCommerce brands spot what’s going wrong and share practical fixes that drive better engagement and sales.

01

Checkout Funnel Optimisation

Your checkout process should be quick and clear. Our team finds issues causing drop-offs and helps you streamline steps, reduce friction, and improve completion rates for higher conversion.

02

Product Discovery & Navigation Audit

If users can’t find products fast, they won’t buy. We review menus, filters, and search features to ensure smooth navigation and better product visibility across your online store.

03

Mobile UX Performance Review

Many users shop on mobile first. Our audit checks mobile speed, layout, and interactions to make sure your store performs well and delivers a smooth experience on all devices.

04

Visual Hierarchy & CTA Placement

Design should guide users naturally. We review your layout, fonts, and call-to-action placements to ensure the right elements grab attention and guide shoppers towards making a purchase.

05

Accessibility & Compliance Testing

Your site should be usable by everyone. We test for accessibility issues and ensure compliance with standards so your store works well for all users, including those with impairments.

06

Heatmap & Scrollmap Analysis

Our audit includes heatmap and scrollmap data to show how users interact with your site. We spot patterns, drop-offs, and ignored areas to help improve layout and engagement.

07

Competitive Benchmarking

Tenet compares your eCommerce experience with top industry competitors. We highlight what others are doing better and help you close the gap with practical improvements across UX and design.

An image showing a proven approach to eCommerce success with data-driven strategies.

UX Audits for Various eCommerce Models

eCommerce UX is not one-size-fits-all. Every individual business model comes with unique user journeys, design needs, and platform challenges. Being a leading eCommerce UX design agency in London, we tailor our audits to fit your business type and growth stage.


Here are the types of eCommerce models we work with:


  • D2C Brands
  • Multi-vendor Marketplaces
  • Subscription eCommerce
  • Quick Commerce Platforms
  • B2B eCommerce Portals


Our eCommerce audits have helped clients across the UK improve their conversion rates by up to 500%. Make Tenet your trusted partner in building a seamless shopping experience that keeps users coming back.

Our growth journey as a experience design company has bagged a few reputed accolades as well.

What our clients have to say about us

Comma
Jasmine Logo

They truly understood our vision for ASDAV. They helped us create a seamless new brand identity and digital space that makes it easier for students and professionals to explore our programs. Their attention to detail and strategic approach made a real difference

Jasmine

Founder, Asian School of Design & Applied Vastu

Jasmine Image
Comma
Asmaa Alobaid Logo

They completely changed the way our customers shop online. The new website and app feel so seamless—it’s like they just get what we needed!

Asmaa Alobaid

Founder, AnglesKw

Asmaa Alobaid Image
Comma
Naimish Logo

They helped us craft a digital experience that truly reflects our brand—seamless, stylish, and performance-driven. Our customers now engage with our products more effortlessly than ever

Naimish

Founder, Pazazz

Naimish Image
Comma
Danish Rahman Logo

Tenet has been our go-to partner for almost everything digital. From brand strategy & UX research to development, marketing, & much more. We’ve had a wonderful experience with the team.

Danish Rahman

Marketing Officer, M42

Danish Rahman Image
Comma
Shruti Joshi Logo

We have many agencies in our partner network, but Tenet holds a special place for us. They've been with us for years, and they really know how to service well and deliver results that we're looking for.

Shruti Joshi

Senior Marketing Manager, Gartner

Shruti Joshi Image
Comma
Derek O'Brien Logo

I've headed Oligvy and I've worked with many renowned agencies, but I am always eager to work with young and impactful agencies. Tenet (formerly KodeGlobe) is the right choice for us.

Derek O'Brien

Member of Parliament, Indian Govt.
Ex Creative Head, Ogilvy

Derek O'Brien Image
Comma
Darryn Hurme Logo

Their articulation of the process and their understanding of what we wanted was way ahead of what we were imagining.

Darryn Hurme

Product Head

Darryn Hurme Image
Comma
Sajil Shah Logo

As a first-time app developer, I had no experience in building apps, but Tenet made the process seamless. Their UI/UX work was fantastic, and they guided me every step of the way. I now have a great iOS and Android app—highly recommended!

Sajil Shah

Founder, Strongr

Sajil Shah Image
Comma
Nitish Kumar Logo

Their work brought our AI vision to life with a bold new identity and seamless digital experience. The transformation strengthened our global presence and made our innovation more accessible than ever.

Nitish Kumar

Founder, Algo Engineers

Nitish Kumar Image
Comma
Cassian Rhoades Logo

They transformed our platform into a seamless experience. The new website makes property searches effortless, helping our users find homes faster while improving engagement for us!

Cassian Rhoades

Senior Marketing Manager, Trulia

Cassian Rhoades Image
Comma
Seraphina Vale Logo

Their style of communication and empathy towards our requirements were amazing!

Seraphina Vale

Marketing Officer, Lazada

Seraphina Vale Image
Comma
Daniel Reynolds Logo

They're more than developers—true product solution specialists. As a UI/UX design agency, they revamped our website, improving UX and boosting call-to-action rates. Their expertise and seamless communication made the process effortless

Daniel Reynolds

Head of Product Development, Spiltwise

Daniel Reynolds Image
Comma
Alex Carter Logo

Their mobile app development streamlined our logistics, making reporting effortless. Clear communication and proactive execution made the process smooth and efficient.

Alex Carter

Product Specialist, Coca-Cola

Alex Carter Image
Comma
Mithila Chirawawala Logo

Tenet’s UX audit gave us insights we hadn’t considered. The redesign made shopping smoother for customers and improved our operations. A truly valuable partnership.

Mithila Chirawawala

Founder, Mybabybabbles

Mithila Chirawawala Image

Tools & Technology We Use for eCommerce UX Audits

We use Hotjar for heatmaps, GA4 for behavioral data, Crazy Egg for scroll tracking, Clarity for session replays, and WAVE for accessibility checks. Then, we map everything into Figma and good old Excel files - for clear, actionable UX recommendations.

Hotjar Tenet Tool

Hotjar

GA4 Tenet Tool

GA4

Crazy Egg Tenet Tool

Crazy Egg

Clarity Tenet Tool Icon

Clarity

Wave Tenet Tool

WAVE

Figma Tenet Tool

Figma

Impact Delivered

0+

Solutions Delivered

for our clients & partners

0M+

People Impacted

through our solutions

0+

Countries Catered

for our global clientele

0%

Client Satisfaction

through verified reviews

Why Choose Tenet for Your eCommerce UX Audit In London, UK?

With over 200 successful UX audits completed for leading UK and global brands like DoorDash, Pizza Hut, Coca-Cola, Protest Sportswear, and Roche, Tenet is trusted by businesses that take user experience seriously.

Book an Audit
An Image Is Showing Cost To Hire An eCommerce UI UX Design Agency

Our Process for Conducting a UX Audit for Online Stores

Most brands say the same thing: “We’re getting traffic, but people just aren’t buying.” Our four-step audit process focuses on that gap between visits and conversions.

Get Started
desktop-imagemobile-image

FAQ’S

Common Questions

Featured Clients

Our clients trust us with their success. Explore a curation of featured clients that believe in our impact.

Desktop Client Logo
Mobile Client Logo

Explore other works

View All

leftcaret
rghtcaret
image

Digital Transformation, Website Development, & Digital Experience Management for G42 Healthcare, a leading healthcare giant in the UAE.

image

Product Development & Strategy for Strongr, a leading fitness startup in India.

image

Brand Strategy, Identity, and Website Transformation for IROS, a leading healthcare giant in the UAE.

image

Brand Strategy, Identity, Website Design, and GTM Enablement for ASDAV.

image

Product Development & Digital Transformation for AcePlus, India's leading soft skill education platform for young learners.

image

Product Development, Ecommerce Enablement and Digital Transformation for Angles, Kuwait's leading lifestyle store.

UK Branch Details

phone-icon +44 7418 379209
location-icon

Floor 24, The Shard, 32 London Bridge St, London SE1 9SG, United Kingdom

timing

Office timings - Mon-Fri : 10:00 AM - 05:30 PM

rating-icon Read our reviews arrow
handimage

Got an idea on your mind?

We’d love to hear about your brand, your visions, current challenges, even if you’re not sure what your next step is.

Let’s talk
hand2image
WhatsApp