Enterprise UX Research & Design Services In London, UK

While the core concepts of UX design remain the same, the user base and challenges differ greatly. In enterprise UX, designers must account for complex workflows, multiple user roles, and large-scale systems. Unlike consumer apps, enterprise platforms need to balance business goals with user needs, ensure consistency across modules, and support adoption across diverse teams.

At Tenet, we handle both. Some projects focus on internal tools which can be things like workflow systems, financial dashboards, or procurement portals used by thousands of employees. Others are external, like B2B client portals, partner APIs, or data tools for enterprise customers. For instance, we helped a global logistics firm revamp its partner portal, which now supports over 4,000 active users across 19 countries, improving onboarding and support response time by over 30%.

No matter who the end user is (employee, partner, or enterprise client), we design for their goals, context, and daily constraints.

Our enterprise UX design projects often start with user research & discovery. We speak with your actual users, usually a mix of operations staff, managers, and admins to observe workflows, run stakeholder interviews, and audit your existing system. Then we map out user journeys, pain points and align with business goals and your (compliance rules).

Next, we prototype solutions early to test ideas, which typically shaves 22–40% off the design-to-dev timeline. We design within or alongside your system framework. Finally, we document every interaction, support handoff, and join sprint planning if needed. Our team stays embedded with yours through launch and adoption.

Yes, we’ve led redesigns for legacy platforms that were over 10 years old, with layers of outdated logic and technical debt. Legacy systems often evolve through patches and workarounds. But this leads to bloated UIs, inconsistent flows, and frustrated users. We tackle these challenges by:

• Conducting in-depth system audits and usage tracking

• Interviewing long-time users to learn existing workflows

• Rebuilding navigation and architecture from real usage data

• Prototyping changes in stages, not ripping out the entire system

We start by digging into how your teams actually work; not only their job titles, but their day-to-day tasks. Depending on the project, we might use interviews, surveys, workflow shadowing sessions, or usability tests. If your teams are remote, under NDAs, or in regulated fields (like healthcare), we adapt. If your teams are in different locations or under strict NDAs, that’s not a blocker. We often segment users into task-based roles (not only job titles), to get more accurate insights.

We regularly conduct enterprise research with:

• Remote staff across multiple time zones

• Field service teams with low tech literacy

• Healthcare professionals in regulated facilities

• Senior executives with limited availability.