Intercom is an AI-first customer service platform designed to handle frontline support with precision and ease. Their homepage sets the tone from the very top: bold headline, cinematic background, and strong messaging about their AI agent, Fin. The visuals are immersive, giving the feel of a futuristic shift in how businesses handle customer conversations.
What stands out is the clear split between product features and the CEO’s open letter. The letter builds trust, positioning Intercom not just as a tool, but as a new standard for customer support. It introduces three powerful components, AI Agent, Copilot, and AI Analyst - each focused on different support needs.
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