UI/UX Design & Development for a Doctor Appointment and Digital Health Platform

Industry

Travel & Hospitality

Services Provided

UI UX Design

QA Testing

Mobile App Development

Android App Development

iOS App Development

HR Recruitment Platform Hero Banner Desktop

INTRODUCTION

Simplifying How Patients Access Care and Manage Appointments

A doctor appointment and digital health platform was designed and developed for a healthcare services provider looking to improve patient access, appointment reliability, and engagement across urban and semi-urban regions.
The client’s existing system relied on fragmented booking tools and manual coordination between patients, clinics, and practitioners. As demand increased, appointment delays, missed consultations, and support overhead became persistent challenges. Tenet was engaged to redesign the patient experience and build a unified, mobile-first platform that could support both in-clinic and remote care workflows.

Note: The original name of the website has been withheld to comply with NDA obligations. A placeholder name has been used where required for documentation purposes only.

BACKGROUND

The client operated a growing network of clinics and specialist practitioners across multiple locations. While patient demand continued to rise, the underlying digital infrastructure struggled to keep pace.

Key challenges identified during discovery included:

Patients found it difficult to locate available doctors by specialty, location, or time slot.
Appointment confirmations and reminders were inconsistent, leading to no-shows and rescheduling overhead.
Clinics relied on manual processes to manage bookings, follow-ups, and basic patient records.
The platform offered limited visibility into appointment status, prescriptions, and consultation history for patients.

These issues created friction on both sides of the experience, increasing operational workload for clinics while reducing trust and convenience for patients.

APPROACH

The platform was designed as a patient-centric digital health solution, with careful consideration for clinical workflows and regulatory constraints. The product strategy focused on four core areas.

Intelligent Doctor Discovery and Scheduling

Doctor listings were structured around specialty, availability, consultation type, and location. Real-time scheduling logic ensured patients only viewed actionable time slots, reducing booking conflicts and last-minute cancellations.

Streamlined Appointment Booking

The booking flow was simplified into a small number of clear steps, with upfront visibility into consultation type, fees, and expected duration. Saved patient details reduced repeated data entry for returning users.

Integrated Digital Health Features

Post-consultation access to prescriptions, visit summaries, and follow-up reminders was consolidated into a single patient dashboard. This reduced dependency on external communication channels and manual clinic outreach.

Clinic-Facing Workflow Enablement

A lightweight administrative interface was designed for clinics to manage schedules, view upcoming appointments, and update availability in real time. This helped align patient-facing interactions with on-ground operational capacity.

User validation sessions were conducted with patients, clinic administrators, and practitioners to ensure usability across age groups, device types, and varying levels of digital literacy.