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If you're planning to build an app like Airbnb, it’s essential to understand how Airbnb works for guests.
From user registration to booking stays and leaving reviews, each step in the guest journey is a key part of the platform’s success.
In this guide, we’ll break down how Airbnb works for travelers— so you can replicate the best features and user flows in your own rental marketplace app.
Airbnb provides a simple and secure process for travelers to find and book unique accommodations:
Guests start by downloading the Airbnb app or visiting the website. They sign up using their email, phone number, or social accounts. After signing up, they create a profile by entering key details like full name, profile picture, phone number, ID verification, and a short bio. This builds trust with potential hosts.
Guests enter their destination, travel dates, number of guests, and other preferences such as property type, price range, and desired amenities (e.g., WiFi, kitchen, pool). Airbnb displays a list of properties that match their filters, along with ratings, photos, and reviews.
Guests can explore detailed property listings that include descriptions, rules, availability, and host information. Once they find the right fit, they send a booking request to the host. Some listings also offer Instant Book to confirm instantly.
After the host approves the request, the guest proceeds with secure online payment via credit card, debit card, PayPal, or other methods. Airbnb holds the payment in escrow and only releases it to the host 24 hours after check-in to ensure guest satisfaction.
Guests check in as scheduled and enjoy their stay. After checkout, they are encouraged to leave a review based on their experience, which helps other travelers and builds the host’s credibility.
Hosts use Airbnb to list properties, earn income, and connect with global travelers. Here’s how the process works:
Hosts create an Airbnb account and choose to become a host. They must meet specific requirements such as identity verification, valid contact info, and agreement to Airbnb’s community standards and safety protocols.
Hosts provide detailed information about their property—type, location, number of rooms, amenities, guest capacity, house rules, and pricing. High-quality photos are added to showcase the space, and availability calendars are set.
When a guest sends a booking request, the host reviews their profile, past reviews, and intended stay details. The host can accept or decline the request based on comfort, availability, and fit.
Once the guest checks in, Airbnb processes the payout to the host’s account—usually within 24 hours. Hosts can choose their preferred payment method such as bank transfer, Payoneer, or PayPal.
After the stay, hosts leave reviews about their guests. Positive reviews improve the guest’s reputation, while constructive feedback helps hosts filter future bookings.
To build an Airbnb-like app, you need to implement tailored features for both user types—guests and hosts.
Each journey includes sign-up, profile management, search, booking, communication, payments, and review systems.
The first step in building an app like Airbnb is conducting thorough market research to ensure you are solving a real, validated problem. A successful product doesn’t start with features—it starts with a clear understanding of user pain points, market gaps, and business opportunities.
Begin by clearly defining the core problem your product will solve. Ask yourself:
Once you’ve outlined the problem, study your competitors. Focus on both direct competitors and adjacent players in the vacation rental space such as:
For each, analyze:
Use this research to determine your Unique Selling Proposition (USP). Your USP should answer the question: Why would a guest or host choose your app over Airbnb or any other platform? This might include:
With a USP in hand, define your Ideal Customer Profile (ICP)—the users who are most likely to benefit from your solution. Your ICP might be:
Next, validate the problem and proposed solution with real users. This stage should combine interviews, surveys, and behavioral experiments. Use open-ended questions like:
Having a great idea is only the beginning. For your app to succeed in the long run, you need a clear and sustainable monetization strategy.
Monetization is not just about earning revenue—it also influences your product roadmap, pricing psychology, and how you communicate value to your users.
A well-defined revenue model gives your development team clarity on what to build, how to structure the user experience, and which features to prioritize.
For example, if your primary revenue stream depends on commissions from bookings, your app’s core flows must focus on maximizing completed transactions.
On the other hand, if you rely on premium subscriptions for hosts, then advanced listing features and performance dashboards may take priority.
To define your monetization model, start by asking:
Conduct surveys, interviews, or A/B test landing pages that present different pricing models. Understanding how your users assign value helps ensure your pricing model feels fair and aligned with expectations.
It’s also important to benchmark how similar platforms make money. Analyze the monetization strategies of key competitors like Airbnb, Vrbo, and FlipKey:
Common monetization models for marketplace apps include:
Sponsored listings or ads: Hosts pay for better visibility in search results
With your idea validated and monetization strategy defined, the next step is to plan your product build. A clear roadmap ensures your team knows what to build, in what order, and why.
1. Identify and Categorize Features
Start by listing all potential features. Separate them into:
For an Airbnb-like app, must-haves typically include user accounts, property listings, search filters, booking, payments, messaging, and reviews.
2. Define Your MVP
Select the minimum set of features that solve the core problem and allow users to complete essential tasks. This is your MVP—designed to launch quickly, gather feedback, and validate demand.
3. Prioritize Remaining Features
Evaluate leftover features using a prioritization framework:
Rank features accordingly to decide what to build next post-launch.
4. Build the Roadmap
Create a structured plan that includes:
Tools like Jira, Notion, or Trello can help visualize and track roadmap progress.
By the end of this step, you’ll have a clear MVP scope and a phased plan for future development—ready to move into design and build.
Before development begins, decide whether you’ll launch your app on iOS or Android first.
Starting with a single platform helps reduce initial costs and lets your team focus on delivering a polished, platform-specific user experience.
This single-platform approach allows you to:
To choose the right platform, consider:
Once your MVP gains traction and you see consistent engagement, expand to the second platform to increase reach and support growth.
At Tenet, we specialize in building custom marketplace platforms like Airbnb—designed for scalability, reliability, and user retention.
With 50+ successful marketplace launches and a 98% client satisfaction rate, we help businesses transform ideas into profitable digital platforms.
We focus on:
Whether you're building a new MVP or upgrading an existing system, our Android, iOS, and SaaS development teams ensure smooth execution from design to deployment.
Let’s build your rental marketplace today:
For a platform like Airbnb, every feature—like listing a property, searching stays, or completing a booking—needs to be carefully planned. That’s why we begin by writing detailed Product Requirement Documents (PRDs). These documents break down each core feature and flow into actionable tasks for designers and developers.
For an Airbnb-like app, the PRDs typically cover:
Once PRDs are approved, our design team builds user-first UI/UX to make complex flows simple. Guests should find and book listings effortlessly; hosts should be able to manage calendars, update listings, and receive payments without friction.
We design:
Prototypes are shared using tools like Figma, with real-time comments and dev specs to ensure smooth handoff.
Once the UI/UX designs and PRDs are finalized, development begins. For a marketplace like Airbnb, development is complex— it includes guest flows, host flows, booking logic, search and filters, messaging, reviews, notifications, admin tools, and more.
To handle this complexity, our team divides the work into frontend, backend, and infrastructure streams.
We start by building the core engine of the platform—where most of the business logic lives.
Key components include:
While the backend processes logic, the frontend delivers a smooth and elegant experience for users.
Key guest-facing flows:
Key host-facing flows:
We use React Native or Flutter to deliver consistent iOS and Android apps from a single codebase. Native performance is optimized with lazy loading, offline support, and mobile-first UX.
Meanwhile, infrastructure engineers set up:
We maintain development, staging, and production environments, and keep deployments automated and rollback-safe.
After the app passes QA, we prepare it for production deployment and public release. This is a critical step where even small mistakes can impact user trust—so it’s done methodically.
The production deployment involves:
Before going live, we:
With the backend deployed and tested, we now publish the mobile apps:
Once the apps are approved, your Airbnb-like platform is officially live—accessible via the web, iOS, and Android.
After the launch, your Airbnb-like platform enters its most important phase: real-world usage. Hosts will onboard new properties, and guests will begin booking stays. Issues and feedback will naturally arise—and we’ll be ready to address them.
Ongoing maintenance includes:
We also collect data to drive product improvements:
With these insights, we prioritize feature rollouts—like adding wishlist functionality, referral programs, dynamic pricing, or local experiences—to grow your rental platform into a trusted marketplace.
Here’s an explanation of the above Airbnb like app workflow:
For guests, the journey begins with property search, followed by sending a booking request. If the host approves, the guest makes payment and proceeds to stay at the property, concluding with leaving a review.
For hosts, the process starts with listing their property. They receive booking requests, which they can either accept or reject. Upon acceptance and guest payment, hosts provide accommodation and receive feedback through reviews.
This two-sided marketplace connects guests and hosts through a simple yet effective workflow, ensuring smooth transactions and experiences for both parties.
👉 Related resources
This is the very first interaction a user has with your platform, and it sets the foundation for trust and personalization. Guests and hosts should be able to register using:
Once registered, the app creates a secure user profile to store identity, preferences, and travel or hosting history.
This enables future personalization such as search suggestions, preferred filters, and quicker bookings. For hosts, additional document uploads such as government-issued IDs or property ownership proof ensure credibility.
Login flows need to be fast and secure. When users log in using email, mobile, or a social account, your backend must authenticate credentials and issue a secure token (JWT or cookie-based). The app should support multiple active sessions across devices.
This functionality helps:
“Forgot Password” and logout from all devices features protect against unauthorized access.
The search feature connects user intent with listings. By allowing users to search by location, price, number of guests, amenities, and stay duration, you reduce friction in the decision-making process.
Search systems typically use ElasticSearch or Algolia for performance and relevance ranking. Filters like "pet-friendly" or "near public transport" improve usability.
Autocomplete and saved preferences speed up repeat visits.
This improves:
This feature gives users the ability to:
Wishlist entries are stored in the user’s database profile and rendered via APIs. This adds value by:
A complete user profile includes personal details, travel history, reviews, and security settings. Profiles are synced across platforms so users can continue booking from desktop, tablet, or mobile.
Benefits include:
Profile verification also unlocks features like Instant Book.
Guests and hosts must coordinate. Messaging supports:
A real-time chat engine (via Firebase or custom WebSocket API) makes communication smooth and keeps users within your app, reducing the risk of off-platform transactions. Moderation tools (flag, report, mute) prevent misuse.
This is the backbone of any transactional platform. A robust payment gateway handles:
How it works:
This setup boosts user confidence, minimizes fraud, and supports global scale with currency localization.
Once a property is selected, this system manages the entire lifecycle:
The backend syncs calendar data to avoid double bookings. Each booking instance includes metadata: stay dates, total price, guest info, special notes, etc. This helps:
Hosts need a simple way to add and manage listings. This system lets them:
Each listing is tied to a host profile and submitted for platform approval. A review dashboard shows views, saves, and booking stats. This empowers hosts to:
This governs how bookings are initiated and confirmed:
Helps maintain:
Auto-expiry ensures availability calendars stay accurate and guests are not left waiting.
Push notifications are essential to engagement:
They also help reduce drop-offs by reminding users of incomplete steps, like a pending booking or profile verification. Integrating Firebase Cloud Messaging (FCM) enables mobile and browser-based notifications with analytics.
Airbnb follows a two-sided marketplace model, seamlessly connecting two user groups — hosts who offer accommodations and guests looking for short-term stays.
The platform acts as an intermediary, facilitating discovery, communication, transactions, and trust-building between both parties.
Airbnb offers diverse, affordable, and localized lodging options, ranging from private rooms and shared apartments to treehouses, yurts, and luxury villas. These options often cost less than traditional hotels, giving users better value and more character in their travel experience.
Guests also benefit from:
For travelers seeking authentic and flexible accommodations, Airbnb delivers more than just a place to sleep — it delivers an experience.
For property owners, Airbnb turns unused space into revenue-generating opportunities. The platform empowers hosts with:
Whether it’s a spare room, vacation home, or boutique property, Airbnb enables anyone to become a hospitality provider with low entry barriers.
Airbnb has multiple monetization channels that support its multi-billion-dollar valuation. The primary streams include:
Service Fees:
Airbnb Experiences:
Advertising and Brand Partnerships:
Add-on Services:
This model ensures recurring revenue while diversifying income through both traditional lodging and newer verticals.
Airbnb operates in over 220+ countries and regions, making it one of the most widespread online travel platforms in the world. Its strengths include:
Airbnb stays ahead in a highly competitive and regulated industry by adding adjacent services, refining its algorithms, and expanding into new regions.
Airbnb makes money by charging service fees: guests pay around 14% per booking, and hosts pay 3%. It also earns a 20% fee from Airbnb Experiences.
Additional revenue comes from premium host packages, long-term and corporate bookings, cleaning and property management services, advertising, partnerships, and data monetization.
Creating an app like Airbnb typically costs between $50,000 and $300,000+, depending on complexity. A basic MVP may cost around $50,000, while a full-featured version with custom design, dual-platform support, and backend scalability can exceed $300,000.
Key cost factors include
Building a marketplace like Airbnb used to require a full-stack development team. Today, no-code platforms let you launch faster, test your idea, and scale without writing a single line of code.
Here are the best no-code tools to build an Airbnb-style app—each with its own strengths, features, and use cases.
Sharetribe is tailor-made for launching peer-to-peer marketplaces like Airbnb, Etsy, or Fiverr. It handles everything from user registration and listings to bookings, payments, and messaging—right out of the box.
Key Features:
Why Use It:
If you want to validate your Airbnb clone idea quickly and professionally, Sharetribe offers speed, reliability, and a solid feature base for rental and service marketplaces.
Pricing:
Free trial available. Paid plans start at $99/month (Sharetribe Flex allows advanced customization via code if needed later).
Bubble is a visual programming platform that lets you build complex web applications without code. You can recreate an Airbnb-like app with full control over workflows, database structures, and third-party integrations.
Key Features:
Why Use It:
Use Bubble when you want deep customization, unique booking flows, or are planning to grow into a fully-featured SaaS platform. It’s great for long-term scalability.
Pricing:
Free for testing. Paid plans begin at $29/month.
Kreezalid is a plug-and-play marketplace builder perfect for product rentals, local experiences, and digital goods. It’s similar to Sharetribe but offers modern design templates and simple configuration for beginners.
Key Features:
Why Use It:
Kreezalid is ideal if you're focused on getting a polished front-end experience with strong e-commerce capabilities for rentals or services.
Pricing:
Starts at $79/month after a 14-day free trial.
Glide and Softr are lightweight no-code tools that turn spreadsheets (Google Sheets, Airtable) into fully functional apps. They’re best suited for MVPs or internal tools to demo your idea.
Key Features:
Why Use It:
Perfect for early-stage founders who want to test an idea quickly with real users before building out a full platform.
Pricing:
Free to start. Paid plans from $18–25/month.
💡 Note:
No-code tools are perfect for building MVPs and testing your Airbnb-like app idea. But to launch a full-featured, scalable, and secure platform, you’ll eventually need experienced developers or a professional product team.
Partnering with a trusted SaaS development agency like Tenet ensures your app is future-ready with custom workflows, advanced integrations, and robust backend systems.
Use no-code to validate fast— build with experts to scale.
Tenet helps develop online marketplace apps like Airbnb by providing full-cycle services including feature planning, UI/UX design, and custom software development.
With experience building platforms for global brands, Tenet also offers marketing and CRO services, generating over $100M in added revenue through conversion optimization and targeted advertising.
👉 Hire expert website design and development services
Airbnb is a peer-to-peer marketplace for short-term rentals that connects travelers with hosts offering unique accommodations. It enables users to book anything from apartments to villas and even treehouses in over 220 countries.
Airbnb connects guests and hosts through a platform that manages listing, booking, payments, and reviews. Guests search for stays, send requests or book instantly, and pay securely. Hosts list properties, manage availability, and receive payouts after check-in.
The Airbnb app offers convenience, personalized recommendations, secure payments, and trust-building features like reviews and real-time chat. It benefits both guests and hosts by simplifying the booking process and offering protection through verification systems.
Airbnb earns money by charging service fees to both guests (around 14%) and hosts (3%) on each booking. It also generates revenue through Airbnb Experiences, premium services, brand partnerships, and long-term corporate stays.
Building an Airbnb-like app costs between $50,000 and $300,000+, depending on features, design, and platform support. MVPs start around $50K, while scalable, full-featured platforms require higher investment and robust infrastructure.
Creating a functional Airbnb clone typically takes 4 to 12 months. Timelines depend on app complexity, feature scope, design detail, and whether you're using no-code platforms, templates, or full-stack development teams.
Create a website like Airbnb by defining user roles, building listing and booking flows, and integrating payments, search, messaging, and review systems. You can use no-code tools like Sharetribe or develop it with frameworks like React and Rails.
Top no-code tools for Airbnb clones include Sharetribe (for MVPs), Bubble (for custom workflows), Kreezalid (for rentals), and Glide or Softr (for fast prototypes). These platforms offer templates, booking systems, and payment integrations.
Tenet builds custom Airbnb-style apps through end-to-end services—UI/UX design, software development, and growth strategy. With $100M+ in generated client revenue, Tenet specializes in CRO, performance marketing, and full-stack development.
Shantanu Pandey is a UI/UX design, branding, and growth marketing expert. As the Founder & CEO of Tenet, he helps global brands create amazing digital experiences.
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